Frequently Asked Questions
Should you have additional questions, please feel free to contact us at firstname.lastname@example.org or by phone at (808) 754-6697.
WHERE DOES YOUR PRODUCE COME FROM?
The majority of our produce comes from the HAF Ag Park at Kunia, Nalo Farms and various small farms located on O‘ahu.
HOW FRESH IS YOUR PRODUCE?
We pick up produce from the farmers 24-48+ hours before you receive it.
HOW DO YOUR PRICES COMPARE?
Our prices are comparable to other local CSA programs and comparable to what you would spend in a local grocery store or at a farmers' market.
IS THERE ANY MINIMUM NUMBER OF DELIVERIES I HAVE TO COMMIT TO?
No. You are welcome to try a single delivery, and you can stop your service at any time.
DO YOU OFFER HOME DELIVERIES?
Currently we only deliver to specified pick up locations listed HERE.
If there is a specific area you would like us to consider servicing, please contact us at: email@example.com or (808) 754-6697.
CAN I PICK MY DELIVERY DAY?
Our delivery schedule is set, however, we are open to suggestions and adding alternate routes.
WHAT IF SOMETHING COMES UP AND I CANNOT PICK UP MY DELIVERY?
If your bag is already ordered and en route, we will not be able to provide a refund. We will do our best to provide you with an alternative and our drop location will be notified that you will not be able to pick up your bag.
If you need to put a hold on your service, please LOGIN to your account and put in your delivery on hold.
IN THE HEAT, HOW WILL THE PRODUCE STAY FRESH?
The reusable bags you receive are insulated to keep produce cool. Two (2) ice packs will be included per bag to ensure the produce stays cool until pick up.
WHAT SHOULD I DO WITH MY EMPTY BAG?
When you pick up your Local Inside bag, you will need to drop off your empty, extra bag from the week prior at the delivery location for the next use. Each bag will have a personalized bag tag with your name. Our team will notify you if we do not receive your bag for your next week delivery. A $5 restocking fee for a new bag will be charged to your account.
WHAT IF I FORGOT TO DROP BY BAG OFF WHEN I PICK UP?
There is a $5 restocking fee for a new bag that will be charged to your account.
WHAT METHODS OF PAYMENT DO YOU ACCEPT?
We accept Visa, MasterCard, American Express and Discover. You can order online through our secure online storefront.
SHOULD I GET DELIVERIES “WEEKLY” OR “BIWEEKLY” (EVERY OTHER WEEK)?
Weekly deliveries work well for people who cook most of their meals at home. For smaller households and for people who eat out often, the biweekly option is usually sufficient.
HOW DO I MAKE CHANGES TO MY ORDER, ADD GROCERY ITEMS, OR HOLD A DELIVERY?
Any changes to orders, grocery additions, vacation holds or cancellations must be done by our deadline of 5 p.m. the Friday prior to your next scheduled delivery. Simply LOGIN to your account and choose the change you need to make. Use the calendar to place your Local Inside delivery on hold or to cancel your membership.
DO YOU GUARANTEE FRESHNESS?
We offer a freshness guarantee for at least 3 days after delivery with proper storage and handling once it has been delivered.
I ORDERED A BAG AND THOUGHT IT SHOULD HAVE BEEN DELIVERED. WHERE’S MY BAG?
If you placed your order before our deadline, you will be included in the upcoming week’s delivery schedule. Your name will be listed on the drop location's sign in sheet. You should also receive an email confirmation and notification of your delivery date ahead of time.
If you placed your order after the deadline, your order will not arrive until the following week. You can always LOGIN to your account and view when your delivery will take place.